Cookie Policy

What Are Cookies?

Cookies are small text files that websites place on your device to store information. They help improve your browsing experience by remembering your preferences, gathering analytics, and enabling core functionality.

Why We Use Cookies

Carreb uses cookies to:

Enhance performance: Ensure our platform functions smoothly across browsers and devices
Improve user experience: Remember your preferences and settings
Analyse site traffic: Understand how visitors engage with our tools (e.g., Smart Match, My Garage)
Measure content performance: Help us improve features and layout through A/B testing
Support security: Detect fraudulent use and protect account access

We do not use cookies for targeted advertising or behavioural profiling.

Types of Cookies We Use

Directly from you when you register, enter preferences, or provide feedback
Automatically via cookies, pixels, and analytics platforms
Through secure integrations with third-party services (e.g., analytics, AI modelling, user support)

Type

Purpose

Essential Cookies

Required for core site functionality (e.g., logins, plan access)

Performance Cookies

Help us understand user behaviour (via tools like Google Analytics)

Functional Cookies

Remember user selections (e.g., saved vehicles, last-used filters)

Security Cookies

Detect and prevent misuse or unauthorised access

Third-Party Tools We Use

We use trusted services such as:

Google Analytics — for anonymised usage stats
Hotjar — to identify UX issues and improve layout
Stripe — for payment-related cookies, where applicable
Social Media Apps for promotions and advertising campaigns

All third-party tools are contractually bound to uphold strict privacy and data protection standards under the Australian Privacy Act and international equivalents (e.g., GDPR).

Managing Your Cookie Preferences

You can manage or disable cookies via your browser settings. Some features of the Carreb platform may not work properly if essential cookies are disabled.

We also display a cookie banner when you first visit our site, allowing you to:

Accept all cookies
Reject non-essential cookies
Customise cookie settings

To revisit your preferences, look for the “Cookie Settings” option in the website footer.

Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Updates will be published on this page and indicated by the “Effective Date” above.

Contact Us

For any questions or concerns, please contact us via our online form at Contact Us